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IT Services

Operations is the heartbeat of IT organizations. Too often, operations and support are an after-thought when building IT systems. An effective, well planned, and well-executed operational management plan ensures IT systems meet the user’s needs after they are deployed. AIS uses PMI and ITIL Frameworks to create operational plans for our clients that span a wide variety of services.

Help Desk

Users expect help in many ways depending on the environment they are operating within. AIS can establish and operate help desk plans, including full service staffing and managed services to ensure this critical element of IT is covered. Our range of offerings include VIP support, desk-side support, email, phone or live chat support.

Operations and Support

AIS provides operational support services for various IT systems, at all levels of the IT stack, including physical cabling, network engineering, and server administration. This experience allows us to approach all projects with a fundamental understanding of what is required to support, maintain, and operate any service or solution that we develop. Our emphasis on building the operational framework for an IT service or system from the very inception of the project results in a robust system capable of meeting the long-term operational demands once development ends.